REG EXCHANGES FEATURE:
Chains

See the Whole Chain. Not Just Your Link in It. Your oversight probably stops at your direct counterparties. Beyond that, you are relying on assurances, not evidence. REG Exchanges Chains extends that oversight automatically, requesting and gathering data from your counterparties' counterparties until your full distribution chain is visible, not just the part closest to you.
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REG Exchanges Chains

Look Through to Their Chains, Not Just Yours.

Configure a Chain once and REG Exchanges does the rest. Your counterparties are automatically asked to bring their own counterparties into the same workflow, so your chain builds itself, tier by tier, without you chasing anyone manually.

Key Capabilities

Collect Data from Complex Supply Chains

Collect Data from Complex Supply Chains

Digitise the end to end oversight you need to meet commercial, regulatory and ESR duties. Chains gathers information automatically, rather than relying on your counterparties to volunteer it when asked.

Counterparty Transparency

Counterparty Transparency

Look through to your counterparties’ own chains and get complete visibility of every party in your supply and distribution chain, not just the ones you trade with directly.

Automate Supply Chain Management

Automate Supply Chain Management

Configure a Chain to carry out routine data requests automatically, so you stay on top of changes to counterparty relationships without manual follow up.

How It Works

Step One

Create a REG Exchange

Build your Exchange from an existing document or start from scratch.

Step Two

Designate the Exchange as a Chain

Turn any Exchange into a Chain with a single setting.

Step 3

Software automatically requests your counterparties to add theirs

REG asks each counterparty in turn to bring their own counterparties into the Chain.

Step 4

Information gathers throughout the chain

Data builds out automatically as each tier responds.

Step 4

Monitor responses and return rates

Track progress through your dashboard as tiers respond.

Step 4

Complete the Exchange and download the data

Export a complete, audit-ready record of your full chain.

Why This Matters

End-to-End Oversight Get complete oversight of your full supply chain in one place, from first request to final download.

Risk Mitigation Reduce risk by conducting thorough regulatory assessments across every tier of your distribution chain, not just the counterparties you can see directly.

Unlimited Use Cases One Chain workflow covers ESR, Consumer Duty, vendor due diligence, application forms and contracts, with no change in cost or speed as your chain grows.

Built for Fair Value and Consumer Duty Oversight

Fair Value assessments do not stop at your direct counterparties. Under Consumer Duty, you are expected to understand how products perform and where value is created or lost across the whole distribution chain, including relationships you do not hold directly. That is difficult to evidence with emails and spreadsheets, and close to impossible once a chain runs more than one tier deep.

This is not a theoretical risk. The FCA’s first Enforcement Watch confirmed six active Consumer Duty investigations, with two of the most serious focused on fair value in the insurance sector, in the home and travel markets, following a formal super-complaint from Which? (Source: FCA Enforcement Watch, via BCLP analysis)

Chains solves this by extending your oversight automatically. Once a Chain is set up, REG Exchanges keeps requesting and gathering data from every tier without you needing to identify who those downstream counterparties are first. The result is a single, audit-ready record you can point to when a regulator or your own board asks how you evidenced fair value across the chain, rather than just at the point of sale.

Want the regulatory detail behind this? Read more on our blog:

Real-World Examples

Real-World Examples

REG gives us 24/7 oversight and tidies everything up, making it easier to manage. It gives us credibility in the marketplace and gives our auditors peace of mind. It's embedded in our business now - it's just part of what we do, which is great!

Sean Kilbourn

Director of Business Control & Governance

The REG Network is a benefit the Insurance industry needs to get a hold of! REG solutions are now at the heart of our Broker onboarding and management process. Since partnering we have enjoyed a first class personal relationship and service with people that understand our business. We benefit from real time regulatory oversight and automated alerts and have achieved material efficiencies in our working practises.

Andy Clements

Head of Distribution, Marketing & Sales

Frequently Asked Questions (FAQs)

What is a Chain in REG Exchanges?

A Chain is a REG Exchange configured to automatically extend beyond your direct counterparties. Once set up, it requests data from each counterparty’s own counterparties, building out a full picture of your distribution chain over multiple tiers.

Does Chains only see my direct counterparties, or their counterparties too?

Chains is built specifically to go beyond your direct counterparties. It looks through to your counterparties’ own chains, giving you visibility of parties you have no direct relationship with.

How do my counterparties add their own chain data?

Once a counterparty responds to a Chain request, REG automatically prompts them to add their own counterparties into the same workflow, extending the chain without any extra setup from you.

Can I use Chains for Fair Value and Consumer Duty assessments?

Yes. Chains is one of the most common ways REG customers evidence oversight across the full distribution chain for Fair Value and Consumer Duty purposes, alongside ESR and vendor due diligence.

Does Chains replace my own risk judgement?

No. Chains gives you the data and visibility to make informed decisions across your full distribution chain. The assessment of that data, and any resulting action, remains your responsibility.

Is Chains included in REG Exchanges, or a separate cost?

Chains is included as part of REG Exchanges. If your organisation already uses REG Exchanges, it can be configured at no additional cost, with no change in cost or speed regardless of how many tiers or counterparties are involved.

Ready to See Every Link in Your Chain?

Stop relying on assurances beyond your direct counterparties. See your whole distribution chain, automatically kept up to date, in one place.

Book a solutions call with us today