CNA Hardy is a leading commercial insurance provider operating in both Lloyd’s and company markets, offering specialist insurance products across multiple sectors.
Part of the global CNA group, the business serves customers across the UK, Europe, North America, and international markets.
CNA Hardy identified an opportunity to modernise how new brokers were onboarded and how agreements were managed.
Legacy processes relied heavily on paper forms, email exchanges, and manual internal reviews across multiple departments, creating delays and unnecessary administration.
Manual tasks across finance, compliance, and distribution created avoidable internal pressure.
Long application forms and document requests slowed down new broker setup.
Processes depended on forms, email chains, and offline administration.
Agreements were sent, signed, returned, and tracked manually.
REG introduced an automated, cloud-based platform that streamlined broker onboarding, agreement issuance, and oversight into one connected workflow.
Access verified company data instantly, reducing the need for lengthy manual application forms.
Real-time monitoring and automated notifications keep teams informed of changes and actions required.
Teams can securely manage onboarding and oversight from anywhere, without disruption.
Generate, issue, track, and accept agreements digitally through one platform.
By replacing fragmented manual processes, CNA Hardy created a faster and more scalable broker management model.
Digital workflows dramatically reduced delays in issuing and completing TOBAs.
Brokers benefit from a smoother, more responsive onboarding journey.
Internal efficiencies free up more time for commercial growth and broker development.
Central dashboards and audit trails improve governance and control.
REG continues to support CNA Hardy with a more efficient and resilient approach to broker onboarding and relationship management.
The platform reduces operational friction, supports flexible working, and enables teams to focus more time on commercial priorities instead of administration.
CNA Hardy
“The REG Network has helped us to dramatically improve the efficiency of our broker onboarding process, oversight and customer experience.
TOBA issuance is fully automated and, with digital acceptance, is usually completed on the same day.
The efficiency saving is being reinvested in more time spent with brokers and clients, strengthening relationships and delivering our specialist solutions.”
