With nearly 30 years’ experience, Arc Legal is a leading provider of specialist ancillary insurance products and services, including Legal Expenses Insurance and assistance solutions.
With over two decades of experience, the business supports insurers, intermediaries, and partners with tailored solutions, underpinned by a strong focus on digital innovation and service quality.
Arc Legal needed a more efficient and reliable way to manage third-party due diligence, onboarding, and ongoing monitoring.
Legacy processes relied on spreadsheets, email chains, and manual reviews, making it difficult to maintain accurate, up-to-date oversight and respond quickly to audit requests.
Onboarding involved emailing forms, chasing responses, and reviewing spreadsheets.
Receiving completed due diligence information could take around two weeks.
Information was stored across multiple files and systems, making it difficult to access quickly.
Adverse changes in counterparties could go unnoticed between manual checks.
REG introduced a centralised, automated platform that transformed how Arc Legal manages counterparty data, onboarding, and monitoring.
All third-party information is stored in one intelligent, accessible database.
Continuous surveillance identifies adverse changes and sends alerts instantly.
Teams can view up-to-date risk profiles aligned with current market data.
The platform was implemented quickly, with minimal internal resource required.
By replacing fragmented manual processes, Arc Legal created a faster, more reliable, and audit-ready compliance framework.
Auditors can access complete and accurate data instantly, reducing friction during reviews.
Robust processes give partners and stakeholders greater confidence.
Streamlined onboarding and data management support portfolio expansion.
Reduced time spent searching, chasing, and managing data across systems.
REG continues to support Arc Legal with a scalable and structured approach to managing third-party risk, compliance, and data governance.
The platform has become fully embedded in daily operations, providing continuous oversight, reducing reliance on manual processes, and ensuring the business can respond quickly to both internal and external demands.
As Arc Legal expands its network of partners and suppliers, REG enables consistent monitoring, faster onboarding, and improved visibility across all relationships.
Arc Legal
“REG gives us 24/7 oversight and tidies everything up, making it easier to manage.
REG gives us credibility in the marketplace and gives our auditors peace of mind.
It’s embedded in our business now. It’s just part of what we do. Which is great!”
